GENERAL TERMS AND CONDITIONS

FOR THE USE OF SERVICES PROVIDED BY “PHILLY VIBE” AD FOR THE ORDERING OF FOOD AND BEVERAGES BY TELEPHONE, MOBILE APPLICATION “PizzaLab Family” AND THE WEBSITES https://pizzalab.bg, https://baobar.bg/ and https://skarra.bg/, OWNED BY “PHILLY VIBE” AD

 

I. INFORMATION ABOUT THE SERVICE PROVIDER

Company name: „Philly Vibe” AD 

Unified Identification Code (UIC): 203418843

VAT No.: BG203418843 

Registered office: 15z Tsarigradsko Shose Blvd., The Mall Shopping Center, Level 2, Mladost District, 1784 Sofia, Bulgaria

 

Contact phone: 070042888

Email address: help@pizzalab.bg, help@baobar.bg, help@skarra.bg

Website: https://www.pizzalab.bg, https://baobar.bg/, https://skarra.bg/

"Philly Vibe" AD is the owner of a chain of restaurants operating under the names of the company’s registered trademarks “PizzaLab,” “BaoBar,” and “Skarra,” as well as the owner of the mobile application “PizzaLab Family”, the websites https://pizzalab.bg, https://baobar.bg/, https://skarra.bg/, and the designated contact phone number, through which users may access the services described in these General Terms and Conditions.

II. DEFINITIONS

For the purposes of these General Terms and Conditions, the terms listed below shall have the following meanings:

1) „Mobile Application” means a specialized application for mobile devices through which the User is entitled, provided there is an internet connection, to remote access to certain services offered by Philly Vibe;

2) "Website" means all websites maintained by Philly Vibe AD, namely: https://pizzalab.bg, https://baobar.bg/, https://skarra.bg/, and https://www.pizzalab.bg, through which the User is entitled, subject to internet connectivity, to remote access to certain services offered by Philly Vibe.

3) “Order Telephone Number“ means 070042888;

4) „General Terms and Conditions“ means these General Terms and Conditions and their annexes, as well as all subsequent amendments thereto, which are duly announced and accessible to Users via the Website and the Mobile Application;

5) "Order" means a request by the User for the purchase of specific Food and Beverages, to be delivered to an address indicated by the User or collected from a location of their choice among the respective Commercial Outlets of Philly Vibe in the territory of Bulgaria, the addresses of which are listed on the Website.

6) „User“ means any natural person who uses the Mobile Application, the Website, and the Order Telephone Number in connection with the services provided under these General Terms and Conditions;

7) „User Account“ means a section within the Mobile Application and/or the Website, consisting of an email address and password, which enables the User to place Orders and contains User-provided information submitted during registration via the Mobile Application or Website, as well as the User’s Order history;

8) „Philly Vibe“ means “Philly Vibe” AD, UIC 203418843. Detailed information and contact details for Philly Vibe can be found in Section I “Information about Philly Vibe AD”;

9) "Food and Beverages" means all products offered for sale by Philly Vibe through the Mobile Application, the Website, and the Telephone Order Number, which form part of the Philly Vibe menus published on the Website and, respectively, in the Mobile Application.

10) „Commercial Premises“ means all Philly Vibe locations listed in the Mobile Application and/or on the Website;

III. GENERAL PROVISIONS

3.1. These General Terms and Conditions apply to all Orders placed through the Mobile Application, the Website, and the Order Telephone Number. In the event of a conflict between these General Terms and Conditions and the specific terms of an Order, the specific terms of the Order shall prevail.

3.2. In order to place an Order, the User must first register in the Mobile Application or on the Website by creating a personal User Account, entering their email address, delivery address, full name, and password. Registration is not required when the User places an Order via the Order Telephone Number.

3.3. In view of the periodic updates and modifications of the services provided by Philly Vibe, their improvement and expansion, as well as in connection with potential legislative changes that may affect them, the General Terms and Conditions may be amended by Philly Vibe from time to time. Any changes to the General Terms and Conditions shall take effect from the date they are published on the Website and/or in the Mobile Application. Users who do not agree with the amended General Terms and Conditions have the right to delete their User Account and discontinue using the services provided by Philly Vibe through the Mobile Application, the Website, and the Order Telephone Number.

IV. REGISTRATION. CONSENT TO THE GENERAL TERMS AND CONDITIONS

4.1. The registration of a User Account in the Mobile Application or on the Website shall be considered completed upon fulfillment of the following conditions:

  1. Providing consent to Philly Vibe’s General Terms and Conditions and Privacy Policy;
  2. Completing a registration form made available through the Mobile Application or the Website. The fields that must be filled in are marked with a check mark. During registration, the User must provide their first name, last name, phone number, email address, delivery address, and a password for access to the User Account;

4.2. A registration made in the Mobile Application may be used on the Website, and vice versa—a registration made on the Website may be used in the Mobile Application.

4.3. After completing the registration, the User may use the following means of electronic identification to place Orders for Food and Beverages via the Mobile Application and the Website: a username (representing the email address provided by the User) and a password, both of which are determined by the User during completion of the registration form.

4.4. By registering, the User declares and warrants that they are a legally competent natural person of full age and that they are using their real identity and data during the registration process.

4.5. The User agrees and declares that they will provide accurate and complete information when filling out the registration form in the Mobile Application or on the Website. In case of any changes to the circumstances declared at the time of initial registration, the User undertakes to update the relevant data in their User Account within 3 days of such change.

4.6. The User bears full responsibility for maintaining the confidentiality of their email and password used to access the Mobile Application and the Website, as well as for any actions by third parties using the same credentials. In the event of suspected unlawful or unauthorized access, or if the email and password are stolen or lost, the User must immediately notify Philly Vibe in order to suspend access to their personal information and prevent unauthorized actions with the Account. The User shall be fully liable for any damages suffered by themselves, by Philly Vibe, or by third parties as a result of unlawful use of their username and password.

V. ORDERS

5.1. Orders may be placed through the Mobile Application and the Website using an electronic Order form, as well as via the Order Telephone Number. To complete the electronic form, the User must follow the instructions provided in the Mobile Application or on the Website.

5.2. The User may choose from the virtual menu of available Food and Beverages offered through the Mobile Application and the Website. 

5.3. When ordering a pizza from https://pizzalab.bg or through the Mobile Application – under the “PizzaLab” section – the User may use the “Create Your Own” option to customize a pizza to their taste by selecting from a range of products listed in the virtual menu. The number of selected products may not exceed twelve. This limit does not include the additional paid sauces offered during the finalization of the Order.

5.4. Removing ingredients from Food and Beverages does not affect the listed price on the Website or the Mobile Application. Philly Vibe reserves the right to make changes to the items listed in the menu, their prices, and other characteristics at any time and without prior notice. Users are considered informed of such changes from the date they are reflected in the virtual menu on the Mobile Application or Website.

5.5. Users may place Orders through the Mobile Application or the Website by selecting their desired Food and Beverages and following these main technical steps to complete and submit the Order:

    1. Logging into their User Account;
    2. Browsing the menu;
    3. Adding Food and Beverages to the virtual shopping cart, or, in the case of an Order from “PizzaLab,” creating a pizza using the “Create Your Own” option;
    4. Selection of the method of receiving the Order: either via delivery to an address or collection from the respective Commercial Outlet of Philly Vibe. The Food and Beverages may be received by the User or by a third party on their behalf. To use the delivery-to-address option, the User must place an Order with a minimum value of BGN 15.
    5. If the "Delivery" option is selected, the User must confirm the previously entered delivery address and/or provide a new delivery address;
    6. When selecting the “Pick-up from commercial outlet” option, the User must choose one of the Philly Vibe Commercial Outlets listed on the Website or, respectively, in the Mobile Application. For the avoidance of doubt, when ordering Food and Beverages from “PizzaLab,” collection cannot be made from a “BaoBar” or “Skarra” Commercial Outlet, and vice versa.
    7. Specifying the time for receiving the completed Order at one of the Philly Vibe Commercial Locations listed on the Website or in the Mobile Application;
    8. Completing the Order by clicking the “Complete Order” button. Until the Order is completed, the User may review and modify the selected Food and Beverages, quantities, and other details related to the specific Order;
    9. In cases where the User places their first registered Order through their User Profile, they will receive a call from the Order Telephone Number to confirm the Order before it is fulfilled. If a Philly Vibe representative is unable to contact the User, Philly Vibe reserves the right to refuse to fulfill the Order. Philly Vibe reserves the right to make a confirmation call for any Order at its sole discretion.

5.6. By clicking the “Complete Order” button, the User agrees to purchase the Food and Beverages contained in their virtual cart under the terms of these General Terms and Conditions. Once the User clicks the “Complete Order” button, the Philly Vibe system automatically generates an order number and order name.

5.7.  The contract for the execution of each individual Order between Philly Vibe and the User is deemed concluded at the moment when the Philly Vibe system generates an order number and order name, or, in cases where the Order is placed via the Order Telephone Number, at the moment of reaching an oral agreement between a Philly Vibe employee and the User regarding the subject of the Order.

5.8. When collecting a completed Order from a Philly Vibe Commercial Location, the User must identify themselves using the name specified in the Order. If a third party collects the Order, they must identify themselves with their own name and the name indicated in the Order.

5.9. Deliveries of Food and Beverages ordered to an address other than one of the Commercial Outlets are carried out by “GLOVOAPP BULGARIA” EOOD, UIC 203039843, and are subject to the general terms and conditions available on the provider’s website: https://glovoapp.com/bg/bg.

5.10. This Section V shall apply accordingly when placing an Order via the Order Telephone Number. For this purpose, the User must, after reviewing the menu available on the Website and Mobile Application, provide a Philly Vibe representative with the necessary information regarding: 1) the Food and Beverages selected by the User; 2) the payment method; 3) the delivery method; 4) any additional requirements related to the Order (if any), as well as any other information necessary for accepting and completing the Order.

VI. FUNCTIONALITY OF THE MOBILE APPLICATION AND THE WEBSITE. LICENSING

6.1. The Mobile Application is intended for mobile devices using the Android and iOS operating systems and is available for free download from the App Store and Google Play. The Website is designed for use both on the mobile devices mentioned above and on computers running any type of operating system.

6.2. The Mobile Application and the Website provide:

  1. access for Users to the menu with Foods and Beverages offered by Philly Vibe;
  2. the ability for Users to check in real time the location, working hours, and distance to Philly Vibe’s venues, as well as to select a venue from which to pick up the completed Order;
  3. access for Users to the history of their previous Orders, as well as information regarding the amounts paid;
  4. access for Users to information on all available promotional offers, campaigns, and initiatives organized by Philly Vibe.

6.3. In order to license mobile content accessible from the Mobile Application, the User must follow the displayed instructions. Philly Vibe grants permission to download one copy of the materials (information or software) free of charge, solely for personal, non-commercial use. This constitutes a license, not a transfer of ownership. The User is not permitted to: modify or copy the materials; use the materials for commercial purposes or public display (commercial and/or non-commercial); decompile, disassemble or reverse engineer the software of the Mobile Application; remove copyright notices or other proprietary rights markings from the materials; or mirror the materials on other servers. This license is automatically terminated if any of these basic restrictions are violated and may be revoked at any time. Upon termination of access to the materials or withdrawal of this license, the User is obligated to promptly remove, destroy, and/or delete all downloaded and/or loaded materials, whether in electronic or paper format.

VII. PRICES AND METHODS OF PAYMENT

7.1. The prices of the Foods and Beverages are listed in the menus published in the Mobile Application and on the Website. Philly Vibe reserves the right, at its sole discretion and without prior notice, to change the prices of the offered Foods and Beverages.

7.2. At the moment of receiving the completed Order, or upon delivery to the User’s address, the User or a third party acting on their behalf shall pay the full amount of the Order price and will receive a receipt in return. The User may also choose to pay for their Order in advance online.

7.3. The delivery fee is determined according to the distance between the specified delivery address and the nearest Philly Vibe Commercial Premises, as follows:

  1. up to 1 km. – BGN 2.99 (EURO 1,52);
  2. up to 2 km. – BGN 3,99 (EURO 2,04);
  3. up to 3 km. – BGN 4,99 (EURO 2,55);

7.4. In case an order is placed from “PizzaLab,” it should be understood that the term “nearest Philly Vibe Commercial Premises” in clause 7.3 refers to one of all the Commercial Outlets of “PizzaLab”. This rule applies accordingly to “BaoBar” and “Skarra”.

VIII. LOYALTY PROGRAMS

8.1. Philly Vibe has the right to create loyalty programs for its Users.

8.2. The establishment and conditions of the program, including its termination, are entirely at the discretion of Philly Vibe.

8.3. The programs shall be announced in the Mobile Application and on the Website.

8.4. In order to participate in Philly Vibe’s programs, Users must explicitly agree to the terms of the specific program, the general terms and conditions, as well as Philly Vibe’s data protection policies.

IX. DISCLAIMER. LIMITATION OF LIABILITY

9.1. The content of the Mobile Application and the Website is provided "as is," without any guarantees of any kind, express or implied. All other warranties are disclaimed and excluded, including but not limited to: availability, accuracy, reliability, timeliness, completeness, implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property rights or any related rights. Furthermore, Philly Vibe does not warrant or make any representations concerning the accuracy, potential results, or reliability of the use of such materials for other purposes on the Internet or regarding the availability of a mobile network.

9.2. Philly Vibe shall not be held liable if its software proves incompatible with the User’s mobile device, cannot be installed on it, or does not function properly even after installation.

9.3. The Mobile Application and the Website function only to the extent that a network connection is available on the User's device. If the User is offline, the Mobile Application and/or Website will not work.

9.4. Philly Vibe has not reviewed the contents of any websites linked from the Mobile Application or the Website and shall not be held liable for the content of any linked site or portal links. The inclusion of a link in the Mobile Application content does not imply any endorsement by Philly Vibe. Use of such linked websites is at the User’s own risk.

9.5. Philly Vibe shall not be held liable in cases of inability to register via the Mobile Application or the Website, or in case of inaccessibility to any part of them, or if access is of diminished quality due to any reason. Philly Vibe shall not be liable for any damages to telecommunications equipment, software, or hardware, or for data loss resulting from the use of materials or resources accessed in any way through the Mobile Application or the Website.

9.6. Philly Vibe is not responsible for the purposes or actions of the User related to the use of the Mobile Application or Website, nor for the content of the User Profile. Philly Vibe is under no obligation to restrict access to or remove content from a User Profile at the request of the User who has posted it.

9.7. Philly Vibe reserves the right to refuse to fulfill an Order from a User who, through action or inaction, has given Philly Vibe reason to believe that they cannot fulfill their obligations under these General Terms and Conditions in good faith.

X. REVISIONS

10.1. The materials uploaded on the Mobile Application and the Website may contain technical, printing, or photographic errors. Philly Vibe reserves the right to make changes to the materials contained in the Mobile Application and the Website at any time and without prior notice, without undertaking any obligation to update the materials.

XI. RIGHT OF WITHDRAWAL. COMPLAINTS

11.1. Pursuant to Article 50 of the Consumers protection act (CPA), a consumer has the right to withdraw from a distance sales contract and request the return of the ordered goods within 14 (fourteen) days from the date of receipt. However, Consumers do not have the right to withdraw under Article 50 CPA with regard to Philly Vibe’s products, as the food and beverages offered are perishable products within the meaning of Article 57, item 4 of the CPA.

11.2. Notwithstanding the above, the Consumer has the right to submit a claim within 60 minutes from the time the prepared Order is handed over, in the following cases:

  1. the Order is incomplete; 

or

  1. the food and beverages received do not correspond to the Order placed.

11.3. Claims within the timeframe referred to in clause 11.2 above can be made on-site at the commercial outlet where the Order was received or by calling the Order Phone Number. Claims made after this deadline will not be subject to Philly Vibe’s claims policy.

11.4. Calls to the Order Phone Number are charged at the cost of a local call, determined by the individual tariff plan of the user’s telecom operator.

11.5. In the event of a justified complaint, Philly Vibe may, at its sole discretion, offer one of the following options for resolving the identified issue: replacement of the product with a new one; a complimentary product with the Customer’s next order at the expense of Philly Vibe; a discount in the form of a specific amount or a percentage reduction from the total amount due for the Customer’s next order or purchase from Philly Vibe.

11.6. When exercising the rights under the preceding Clause 11.5 through an Order, including via the Mobile Application, the Website, or the Order Telephone Number, the following rules shall apply:

a. When the Customer’s Order via the Mobile Application, the Website, or the Order Telephone Number includes one or more promotional combo menus, these cannot be combined with a discount in the form of a specific amount or percentage reduction from the total amount. Should the Customer wish to combine them, the discount shall be calculated based on the full price of the products included in the combo menu, without taking into account any initially applied promotional discount therein.

b. When the Customer’s Order via the Mobile Application, the Website, or the Order Telephone Number includes a promotional combo menu, it may be combined with the addition of one complimentary product. Should the Customer apply an additional discount under Clause 11.5 in the form of a specific amount or percentage reduction from the total amount, such discount shall be calculated based on the full price of the products in the combo menu, without taking into account any initially applied promotional discount therein.

c. In Orders placed by the Customer via the Mobile Application, the Website, or the Order Telephone Number, discounts in the form of a specific amount or percentage reduction from the total amount may not be combined.

XII. OTHER PROVISIONS

12.1. All disputes arising in connection with or relating to these Terms and Conditions shall be resolved amicably between the parties, and if no agreement can be reached – by the competent Bulgarian court.

12.2. Alternative Dispute Resolution (ADR) bodies handle disputes between consumers and traders arising from contracts for sales or services, including online contracts. ADR is intended to save time and resources and preserve relationships between the parties. In case of dispute, you may contact us at: help@pizzalab.bg, help@baobar.bg, help@skarra.bg. If the dispute cannot be resolved amicably, you may refer it to the relevant ADR bodies via the platform at https://ec.europa.eu/consumers/odr or to the Consumer Protection Commission at www.kzp.bg.

12.3. For matters not regulated in these Terms and Conditions, the provisions of the applicable Bulgarian legislation shall apply.

12.4. All intellectual property rights, including trademarks and copyrights over materials, photos, logos, images, and similar content published on the Mobile Application and Website, remain the property of Philly Vibe. Any use of the Mobile Application or Website content, including copying or storing the content in whole or in part, except for the User’s personal, non-commercial use, is prohibited. Violators are subject to sanctions under the Copyright and Related Rights Act and the Trademarks and Geographical Indications Act.

12.5. Philly Vibe reserves the right to temporarily or permanently suspend the provision of some and/or all services available through the Mobile Application, the Website, and the Order Telephone Number, without the need for prior notice. 

12.6. Philly Vibe has the right to cancel and delete a User’s registration in cases such as:

  1. provision of false or incomplete information;
  2. suspicion of abuse, bad faith, or violation of these Terms by the User;
  3. failure to collect the prepared Order at the chosen outlet or refusal to accept it at the delivery address without valid reason;
  4. force majeure or official orders by competent authorities suspending part or all services;
  5. termination of support for the Mobile Application and/or Website.

12.7. The User has the right to terminate the use of Philly Vibe services at any time by deactivating their User Profile.

12.8. Electronic statements and communications shall be deemed valid if sent by email, clicking a virtual button in the Mobile Application or Website, or similar methods, provided they are recorded technically so they can be reproduced. Statements made via the Order Phone Number are considered valid from the moment of verbalization.

These Terms and Conditions were adopted by the Board of Directors of Philly Vibe and have been effective since 01.02.2019. Last updated: 30.09.2025.

Any amendments become binding on Users and Philly Vibe from the moment of publication.

PizzaLab свали   мобилното приложение